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Job Description

Founded in 1921, Straub Medical Center includes a 159-bed hospital in Honolulu, a network of neighborhood clinics and a visiting specialist program that reaches throughout the state of Hawai'i. With over 200 physicians who are leaders in their fields, Straub provides its patients with diagnoses and treatments for more than 32 different medical specialties, including bone and joint, heart, cancer, endocrinology/diabetes, family medicine, gastroenterology, geriatric medicine, internal medicine, vascular and urology. Straub is home to the Pacific Region’s only multidisciplinary burn treatment center. The hospital consistently brings new technologies and innovative medical practices to Hawai'i, such as minimally invasive cardiac surgery and total joint replacement

We are proud to bring our patients the best in medical care at a convenient location in business and residential Ala Moana Area. Comprehensive Urgent Care at this clinic provides diagnosis and treatment of non-life threatening illness and injury for adults, adolescents, children, and infants. This Ward Clinic features Team Based Primary Care led by Internal Medicine and Family Practice providers to consistently manage the overall health care needs for patients of all ages. On-site, walk-in, laboratory and X-ray imaging bring sophisticated diagnostic services to this area. Supported by the most advanced electronic medical record system the clinic’s team leverages the MyChart patient portal which engages patients to connect with their doctor and care team, manage their health, optimize their appointments, and help family member track their health.

If you are highly organized and have a talent for coordinating multiple areas in a single department, you could be the ideal candidate for our Lead Patient Service Representative position. In this role, you will coordinate work activities and staffing, including training and maintaining of master schedules; processing of professional/technical fees generated by department providers; interviewing, registering, admitting, updating and creating patients’ medical records; and acting as a liaison between patients and the professional staff by facilitating clerical and reception responsibilities and assisting in administrative tasks. We are looking for someone with exceptional planning and communication skills, the ability to work in a collaborative, team-oriented environment and a commitment to delivering the highest quality health care to Hawai‘i’s people.

**Location:** Straub Medical Center, Honolulu, HI

**Work Schedule:** Day - 8 Hours

**Work Type:** Full Time Regular

FTE: 1.000000

**Bargaining Unit:** Non-Bargaining

Starting Hourly Rate: 25.68

**Exempt:** No

**Minimum Qualifications:** High school or equivalent. Two (2) years of clerical support in a healthcare setting including medical insurance and collection experience.

**Preferred Qualifications:** Associate’s degree in business administration or related field. International Classification of Diseases 9th edition (ICD-10) and Current Procedural Terminology (CPT) coding certification. Experience with medical terminology. Experience with MS Office Suite.

EOE/AA/Disabled/Vets

Hawai‘i Pacific Health offers a comprehensive and competitive total rewards package that includes pay and benefits. The pay rate, if displayed, is the minimum hourly rate for the position. Rate of pay for selected candidates will be determined by various factors including knowledge, skills, abilities, relevant experience and training, as well as internal peer equity.

**Position** Patient Service Rep, Lead - Kakaako, Administration

**Category** Administrative

**Employment Type** Employee

**Location** Straub Medical Center, Honolulu, HI

**Req ID** 25451