- KeenLogic (Washington, DC)
- KeenLogic is seeking an experienced Tier III Help Desk Analyst to join our team on Capitol Hill at the US House of Representatives. The ideal candidate ... including issues with Windows, Mac, iOS, and Android operating systems. As a Tier III Help Desk Analyst, you will serve as primary technical resource and… more
- Proven IT (Tinley Park, IL)
- Help Desk Tier 3 Engineer Tinley Park, IL (http://maps.google.com/maps?q=18450+Crossing+Dr+Tinley+Park+IL+USA+60487) Apply Job Type Full-time Description The ... Tier III Engineer is responsible for server,... Tier III Engineer is responsible for server, network, application and...level of customer support for Managed IT Services. The Tier III Engineer has an expert understanding… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1... Help Desk Tier 1 Engineer Duluth, GA...ConnectWise + Communicates and works as a team with Tier II and Tier III ... (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+USA+30096) Apply Job Type Full-time Description The Tier I Engineer is responsible for various managed IT… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers. Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ). Communicate ... by email, phone call, and in-person. Triage and escalate IT issues to Tier II, Tier III , and OIS management appropriately. What we are expecting from… more
- Stratus Solutions (Washington, DC)
- …interaction with USCP customers Document all requests for service using the existing Help Desk ticketing system (Symantec Service Desk ) Communicate ... by email, phone call, and in person Triage and escalate IT issues to Tier II, Tier III , and OIS management appropriately What we are expecting from you… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/ Help Desk Technician III ...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application - ... (BWAK) We are currently searching for a qualified **On-Site** **Call Center/ Help Desk Technician III ** to deliver exceptional technical assistance to our… more
- T and T Consulting Services (San Antonio, TX)
- …phones and printers. + Identify network problems impacting users and work with appropriate Tier II or III administrators to quickly restore optimum service. + ... Provide a weekly report on the age of tickets currently in the queue, most common problem reported during the week, average time to close a ticket by technician, average time to close a ticket by type, and average time to close a ticket by week and by month. +… more
- General Dynamics Information Technology (Pearl Harbor, HI)
- …to end-users for PC server, mainframe applications, and hardware. + Handles problems that the first- tier of help desk support is unable to resolve. + May ... **Public Trust/Other Required:** None **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,IT Hardware **Experience:** 10 +...environment and initiate fix actions or problem escalation to Tier II/ Tier III admins. +… more
- General Dynamics Information Technology (North Liberty, NC)
- …to end-users for PC, server, mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable to resolve. + May ... Secret SCI + Polygraph **Job Family:** SCA **Skills:** Desktop Computers, Help Desk Support,IT Hardware **Certifications:** Security+, CE...environment and initiate fix actions or problem escalation to Tier II/ Tier III admins. +… more
- Three Saints Bay (Montgomery, AL)
- …searching for all levels to include Senior, Journeyman, and Junior levels.** **Position Overview:** **Provide help desk support ( Tier I and II for Junior, ... ** Help Desk Support Specialist (4303)** Location...Tier II and III for Journeyman and Senior levels) for the Cargo...troubleshooting SDC compatibility issues** + **Supports Help Desk Level II escalations to Level III **… more