- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- ManTech (Washington, DC)
- …tickets. **Responsibilities include but are not limited to:** + Oversee the performance of the Tier 3 service desk operations. + Responsible for ... ManTech is seeking a motivated, career and customer-oriented **Lead Service Desk Specialist - Tier 3 ** to join our team. This role will be based… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 3 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 3 service desk requirements. + Always ready to spin the team needed to provide after-hours support may be… more
- ManTech (Washington, DC)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier...DC. This position supports two different shifts (7:00am - 3 :30pm OR 9:30am - 6:00pm ET). **Responsibilities include but… more
- Leidos (Bethesda, MD)
- …career path. The Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- COLSA Corporation (Huntsville, AL)
- …administration, and configuration updates to meet DISA STIG requirements in addition to providing Tier 3 service desk support. Principal Duties and ... work requests and resolve issues presented to the team through our Service Desk Management tool for work prioritization and tracking. + Troubleshoot and sustain… more
- ManTech (Falls Church, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... to Tier 2 trouble tickets. + Ensures problem ownership and... skills and practices. + Experience contributing to a service desk technical knowledge base. **Preferred Qualifications:**… more
- SAIC (Montgomery, AL)
- …and training to users. + Perform routine operations including troubleshooting and resolving Tier 3 service desk tickets, performance monitoring, ... One incorporates the capabilities of commercial cloud and Managed Service Providers (MSP) residing in Cloud Service ...and compliance monitoring. + Design, sustain, and maintain Azure 3 - tier hub and spoke environments and topologies.… more
- Leidos (Norfolk, VA)
- …for end-users of the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated information ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...Minimum of 6 months of tenure with the NMCI Service Desk + Individuals on a Performance… more
- Leidos (Norfolk, VA)
- **Description** **Job Description** **Primary Responsibilities:** As a Service Desk Tier 1 Technical Lead, you will: + Provide agent mentoring, provide, and ... AWS chat. + Ensure sufficient high performing support for Tier I agents through monitoring Teams and AWS chat....Minimum of 6 months of tenure with the NMCI Service Desk and 3 months… more