- ManTech (Herndon, VA)
- …offer opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier ...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- TEKsystems (Providence, RI)
- Description: Job Description Service Desk Analyst responsibilities * Serve as the first contact with customers who need technical assistance via the phone or ... customer reported issues * Escalate issues to the next Tier with next level of difficulty * Install, make...with customers to ensure issues are resolved Skills: Help desk , Service desk , Windows 10,… more
- TEKsystems (Providence, RI)
- Description: Service Desk Analyst responsibilities * Serve as the first contact with customers who need technical assistance via the phone or email * Perform ... customer reported issues * Escalate issues to the next Tier with next level of difficulty * Install, make...with customers to ensure issues are resolved Skills: Help desk , Service desk , Windows 10,… more
- Insight Global (Franklin, TN)
- Job Description A client in the Franklin, TN area is looking for a Service Desk Specialist to deliver IT support via Phone, chat, or ticketing portal. Tis ... resource will be responsible for escalations from the Tier 1 support team. They will be working with...They will be maintaining ITIL-based best practices for enterprise-wide service desk processes. This candidate will be… more
- Insight Global (Washington, DC)
- Job Description An employer is looking for a Service Desk Technician to sit in SW Washington DC in support of a large government healthcare contract. The ... ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by… more
- Insight Global (Dover, DE)
- …and customer service experience . Basic LAN/ WAN and VPN troubleshooting experience Elevated, tier 2 service desk experience - A+, Network+, or ... government client is looking to add 1 experienced help desk analysts to their team. These individuals should be...hardware if/when necessary. These individuals should have excellent customer service and communication skills, and be willing to go… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: +… more
- Insight Global (Highland Park, IL)
- …to provide excellent customer service while effectively troubleshooting a variety of Tier 2 level issues via phone, email, and their ticketing system. If ... to Work in Chicago. They are looking for a Service Desk Specialist to join their team...any issues that need to be escalated to the Tier 2 /3 team, this person will need… more
- Indigo IT, LLC (Washington, DC)
- …the time-sensitive needs of premier users (ie, VIPs and executives) including prompt responses to Tier 2 service desk escalations. + Provide full support ... both deskside support services and by serving on the Walk-Up Service Desk . + Provides Tier 2 AV/VTC support for routine support requests. + Tracks the… more
- Insight Global (Tacoma, WA)
- …5+ years of relevant experience as either Help Desk ( Tier 1 & 2 ) or Service Desk (AA w/7+ yrs of relevant experience) - BA or BS degree Under general ... for PC, server, mainframe applications and hardware. Theyll handle problems that the first tier of help desk support is unable to resolve. May interact with… more