- Merck & Co. (Durham, NC)
- …assets). This individual must actively manage his/her team to reliably support customer demand (including employee development, routine coaching sessions, ... Tier 1 Process and participate in the Tier 2 , as required Coach the team...complete, timely,-and accurate Manage team staffing and overtime to support customer demand while meeting budget targets… more
- PlanIT Group (Savannah, GA)
- …user roles Supervise and maintain network and servers Administer internal helpdesk, provide up to Tier 2 IT support for users Office 365, Windows 10 ... We compete in a fast-paced environment and pride ourselves on elite customer service, quality products, and a technology-forward approach to business. As we expand… more
- Randstad US (Leawood, KS)
- tier 2 customer support . + leawood , kansas + posted october 22, 2024 **job details** summary + $18 - $20 per hour + contract + associate degree + ... mathematical occupations + reference1069879 job details job summary: WHAT YOU'LL DO The Tier 2 Customer Support Specialist will serve in a consultative… more
- Enterprise Horizon Consulting Group (Yorktown, VA)
- …Framework Processes. Job Description Enterprise Horizon Consulting Group is looking for a motivated Customer Support (Help Desk) Analyst to join our team and ... support our Navy client. Under the oversight of the Customer Support Lead, the analyst's responsibilities may include: + Monitoring the customer … more
- Siemens Digital Industries Software (Boston, MA)
- …overall customer experience. + Work closely with Tier 1 and Tier 2 Customer Support teams, facilitating knowledge sharing and expediting ticket ... Support team. This role is crucial in delivering top- tier customer success by providing advanced troubleshooting,...issues escalated to the final tier of Support . As a bridge between Customer … more
- Amazon (Arlington, VA)
- …the products and platforms of the team. Within this role, the individual will provide Tier 2 customer support . You will understand trends, themes, ... development, you will work directly with a cross-functional team providing product and customer support on delivery platforms, products, and services that enable… more
- Chenega Corporation (Fort Belvoir, VA)
- … Groups when requested by the tenants. + Perform duties associated with Tier 2 level customer support functions. + Submit all initial IT requests to ... VIP ticket response. + Coordinate tickets that cross organizational boundaries to ensure customer satisfaction. + Assign tickets that are out of scope to the Service… more
- HCA Healthcare (Nashville, TN)
- …+ Take ownership of responsibilities, working individually or with teams to accomplish goals + Provide tier 2 customer support to the end users + ... has committed up to $300 million in programs to support our incredible team members over the course of...Professional demeanor and positive attitude; customer service orientation + Excellent communication and inter-personal skills… more
- Jabra (Lowell, MA)
- …point of contact for customers/stakeholders while that ticket remains in Tier 2 + Ensure that the customer escalation process is followed consistently within ... of the Product Support Team, the Jabra Support Engineer, Tier 2 will...customers/stakeholders while that ticket remains in Tier 2 + Ensure that the customer escalation… more
- CACI International (San Antonio, TX)
- Tier 2 Cerner Application Support Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None Employee Type: ... * * * **The Opportunity:** **CACI** is seeking a Tier 2 Application Support Analyst...communicate technical matters to a non-technical audience + Strong customer service and communications skills + Strong critical thinking… more
