- US Signal Company LLC (Indianapolis, IN)
- …IT resources through the provision of managed services and professional services. We are seeking a Technical Support Agent ( Tier 1) - NIGHTS to join our ... team in Indianapolis, Indiana. This role is performed on-site. The Technical Support Agent is part of the Technical Operations Center team and is… more
- ASM Research, An Accenture Federal Services Company (Lorton, VA)
- …and tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. **Duties and ... of customer Service Level requirement. + Through training, attains the necessary technical skills and understanding of supported clients with the Service Desk to… more
- TEKsystems (Winter Park, FL)
- TEKsystems client is looking for a Technical Support Tier 1 Support Specialists that will be responsible for providing first level technical ... understand how to effectively prioritize tasks, etc. - The Technical Support Team may assist with company...Mbps upload speeds. - When working remotely, the Tech Support Agent must have a quiet and… more
- CACI International (San Antonio, TX)
- …responsibility is to provide advanced software/systems support and to assist Application Support Tier 1 Analysts as necessary on supported MHS Applications. ... Tier 2 Cerner Application Support Analyst...Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or… more
- Orion Consortium (Annapolis Junction, MD)
- …and interviews customers to gather information about problems + Will interface with our Tier 2 technical support team and our Availability Management team ... TS/SCI FS poly required. Position Description: + Provides technical support and troubleshooting to network,...additional assistance to resolve + Will perform Data Transfer Agent requests to transfer files between networks. Mandatory Skills:… more
- Epsilon, Inc (Greenville, SC)
- …business needs. **Our Customer's Mission** **:** Epsilon provides professional and efficient technical support and account management activities for all US ... services for USPTO. **An average day:** As Service Desk Agent I, you will perform Tier I...WebEx, Microsoft including Office, Bit Locker, etc. + Provide technical support over the phone and/or via… more
- Stanford Health Care (Newark, CA)
- …Desk. Providing escalation support for SHC End Users, to oversee and provide expert technical direction for Tier 1 and Tier 2. This individual goals are ... Health Care job.** **A Brief Overview** The Service Desk Agent III is responsible for providing a lead role...in other departments to identify, recommend, develop, implement and support cost effective solutions for all aspects of the… more
- William C Brown Inc (Bowie, MD)
- …- Tues 7:00 AM - 3:30 PM weekend shift) The Enterprise Operations Center (EOC) Tier 1 System Support Analyst is part of the Enterprise Operations Service Desk ... Service Desk Agent EOE Statement We are an equal employment...to determine the source issue. + Ability to craft technical and professionally written outage notifications and updates to… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …management support . + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + Route ... follows up on all incidents. Combines acquired and demonstrated technical qualities with exceptional customer service in daily responsibilities....tickets to the appropriate sustainment teams for Tier 2 / 3 support + Perform… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …Asked Questions (FAQs) + Provide customer onboarding and offboarding. + Provide account management support . + Provide 24/7 Tier 1 support for all ... tracks and follows up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities....category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more