- The Cigna Group (Bloomfield, CT)
- **Position Overview:** In this role, you will provide hands-on technical support and leadership for one of the Contact Center L2 Production Support team. You ... to enhance our market winning capabilities in the Evernorth Contact Center support . The Evernorth Technology strategy is fully aligned with our business strategy,… more
- Southern California Edison (Redlands, CA)
- …data and create ad hoc and routine reports + Advanced knowledge of Visio to support creating and editing technical process flows + Experience using MS Project ... Customer Contact Center (CCC) as a **Business System Analyst, Senior Specialist** at Southern California Edison. In this role...will be a critical member of our Systems and IVR team, that manages our Interactive Voice Response (… more
- Vanguard (Malvern, PA)
- …strategic, and influential leader to be the Product Owner and develop a technical roadmap for Advanced Analytic technologies such as GenAI, LLMs etc. and enabling ... is highly matrixed between Client Experiences, Client/Crew Interaction Channels, and Technical Stacks. You will engage with these teams and ensure connectivity… more
- JPMorgan Chase (Columbus, OH)
- …quo and striving to be best-in-class. As a Risk Management - Fraud Risk Senior Officer - Senior Associate in the Non-Digital Fraud Risk Authentication Strategy ... you will be responsible for identifying authentication gaps and controls required in IVR , Branch and Phone channels. This team caters across loss lines of Digital… more
- Merck (Boston, MA)
- …prepares, analyses, and/or develops mitigation strategies for review with clinical partners and senior leaders. + Works directly in the SAP system to establish a ... Clinical Finished Goods). + Responsible for authoring clinical supply documentation in support of labeling and packaging activities as well as supply chain… more
- Charles Schwab (Austin, TX)
- …sponsored initiatives, enhancements, as well as standard technology operations, production support , and technology enablement to ensure STS capacity is focused on ... management, as well as scaled agile methodology experience. This senior project manager role is a key member of...complex technology projects that enable Schwab's Client Service and Support business objectives and meet our clients' needs. **What… more
- Wells Fargo (Chandler, AZ)
- …and consult with senior engineering managers, leads and architects to resolve technical issues and achieve goals. + Working in a globally distributed team to ... **About this role:** Wells Fargo is seeking a Senior Infrastructure/Software Engineer to join our dynamic team...more of the contact center sub domains such as: IVR /IVA, NLU/NLP, Routing, Recording and Analytics including Transcription +… more
- The Cigna Group (Morris Plains, NJ)
- …ReactJS, PCF Cloud, AWS, Kubernetes, Git, Jenkins, Python. Conversational AI and/or IVR experience is a plus, but will consider a strong candidate without ... audience to ensure buy in by both business and technical teams. + Troubleshoot and resolve issues related to...cause and prevention measures. + Participate in implementation and support expansion of new conversational AI initiatives. + Interface… more
- PPL Corporation (Louisville, KY)
- …a positive force in the cities and towns where we do business, providing support for programs and organizations that empower the success of future generations by ... Allentown, PA; Louisville, KY; Providence, RI** Responsibilities 1. Collaborate with senior leadership and customer business and technology stakeholders to define… more
- Capgemini (Orlando, FL)
- …corporate web site: www.capgemini.com Position Overview: The available position is for a Senior Director of Network Operations to support a major enterprise ... by a versatile cast of directly reporting directors, technical managers, and technical engineering. Additionally, the senior director will be supported by a… more