- ManTech (Washington, DC)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Senior ** ** Tier 2 Service Desk Analyst** to ... users. If unable to diagnose problem, will work with service desk management or Tier 3 to...3 to diagnose and resolve problem. + Responds to Tier 2 trouble tickets. + Ensures problem… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior - Tier 1** to join ... in Glen Burnie, MD. This position supports a 24/7/365 service center and typically supports either a 6:00am -...call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset… more
- Trinity Health (Livonia, MI)
- …significant change. Writing skills sufficient to oversee the development of status information, Tier 2 , complex and specialty service materials and to ... and operations for escalations, complex and specialty services (ie, Tier 2 ) for the HR Shared Operations...assigned team. Acts as on-point functional lead to two senior -most National Service Area (NSA) CHRO leaders… more
- ManTech (Washington, DC)
- …checks of assigned tickets. **Responsibilities include but are not limited to:** + Manage the Tier 2 Service Desk Team across all shifts assigned to the ... team. + Oversee all aspects of the Tier 2 service desk requirements....to communicate, converse, and exchange information with peers and senior personnel + Constantly operates a computer and other… more
- CACI International (VA)
- Senior Oracle EBS Techno-Functional Developer - TIER...desired candidate will work as part of an Enterprise Service Desk - Service Improvement team to ... or equivalent or ability to obtain active Security+ certification or equivalent within 2 months of joining team. + The successful candidate will have varying levels… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Shift 2 4x10 ( Tier 2 ) **Department:** DOJ JSOC **Location:** Washington, DC MindPoint Group is searching for a **Incident ... to the next level and join us as a Tier 2 SOC Analyst. You will play...provide a supportive environment for you to learn from senior SOC team members, cross-train with other positions, and… more
- MindPoint Group (Washington, DC)
- Incident Response Analyst - Weekday 2nd Shift Lead ( Tier 2 ) **Department:** SOC **Location:** Washington, DC MindPoint Group is searching for a **Incident ... to the next level and join us as a Tier 2 SOC Analyst. You will play...provide a supportive environment for you to learn from senior SOC team members, cross-train with other positions, and… more
- ManTech (Stennis Space Center, MS)
- …based in the DC/Maryland/Virginia area, or Chandler, AZ. We are looking for a ** Tier 2 NOSC** **Analyst** with responsibility to provide daily management and ... incidents, and alerts. **Responsibilities include, but are not limited to:** + Provide Tier 2 support by analyzing network traffic and various log data… more
- Capital One (Richmond, VA)
- …States of America, Richmond, Virginia Department Operations Manager - Customer Resiliency Channels: Tier 2 Voice (Hybrid) Are you a dynamic, analytical leader ... of a high visibility, very engaged Customer Resiliency Channels Tier 2 Voice phone team. You will...a team of 250 call center associates with 4-6 Senior Unit Managers as direct reports. + Track and… more
- ManTech (Baltimore, MD)
- …or escalating the call or ticket to the appropriate queue/group for resolution ( Tier 2 , Account Administration, Mobile Support, Asset Management, Training Team, ... Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Manager - Tier 1** to...use, and troubleshooting of computer systems. + Minimum of 2 years of supervisory experience. + Demonstrated experience leading… more