- Vivint (Lehi, UT)
- …pull big data with SQL, and drive value throughout Customer Experience. This Project Manager will work on reducing business service costs by $50-$70M over the next ... The individual will help organize and oversee the escalations program at Vivint quantify, root cause, report out, and...groups within a specific state). + Working with the Analytics team to 1) track key customer experience metrics… more
- Amazon (Sunnyvale, CA)
- …) program you will be responsible for developing a robust and cohesive VOC program that allows our organization to react to customer escalations seamlessly. ... Category to deliver and support long-term strategic goals & vision for the VOC program - Collaborate with other business lines stakeholder teams to… more
- Amazon (Tempe, AZ)
- …insight into the support experience, associate performance, and operational efficiency. As the Sr. Program Manager , VOC , you will leverage this technology to ... role is a part of Selling Partner Insights and Analytics team which is on the mission to build...a variety of presentations. To do this, the Sr. Program Manager , VOC will have… more
- University of Utah (Salt Lake City, UT)
- …UEN's higher education and K-12 stakeholders throughout the state of Utah. The VOC manager will have direct supervisory responsibilities for the daily operation ... Manager for its UEN Video Operations Center ( VOC ). The UEN VOC is the...associated services. * Position will assist with the oversight, analytics and regular reporting of the VOC … more
- REI (Sumner, WA)
- …to drive exceptional experiences for our members throughout their journey with REI. This Program manager supports our VOC /Customer Satisfaction program , ... project management methodology or where appropriate, partners with Project Manager (s) in leading/influencing project implementation. + Ensures program … more
- Amazon (Bellevue, WA)
- Description Amazon is looking for a Senior Program Manager with a strong delivery record and proven project management experience to own strategic, tactical, ... to completion. We are actively seeking an experienced Senior Program Manager with a strong background in...and communicating results to senior leadership - Experience running VOC program . Experience in contact support experience… more
- Medtronic (Mounds View, MN)
- …new strategies. Your activities will include gathering Voice of Customer ( VOC ) feedback, defining customer unmet needs, business case evaluation and portfolio ... leaders (KOLs) and physicians to gather Voice of Customer ( VOC ) feedback around the existing portfolio, and future potential...role (5 years with Advanced degree) + Project and/or program management experience + New product planning, upstream, or… more
- Walmart (Bentonville, AR)
- …governments in improving services for residents. Our team is looking for a Manager , Business Strategy and Research to translate early learnings and long-term vision ... teams + Understand our customer deeply looking across NPS, VOC data and customer metrics along the buying journey...metrics along the buying journey + Partner closely with analytics to interpret customer behavior and identify high opportunity… more
- Amazon (Seattle, WA)
- … function within ACE is a growing team of 8 responsible for the underlying Analytics strategy (including VOC ) for all of ACE's products. Basic Qualifications - ... with leadership and diversified stakeholder groups to understand their data and analytics needs and recommend BI solutions. Partner with the Data Engineering teams… more
- OneMain Financial (Baltimore, MD)
- …high value product plan/roadmap. + Manage the product roadmap using business intelligence, VOC and analytics to prioritize epics & user-stories. + Evaluate ... will reach millions of customers. As the Lead Product Manager in the Originations product lane, you will play...in the experience, and customer priorities. + Partner with analytics and BI team members to perform in-depth analysis… more