- DISH Network (Englewood, CO)
- …It is responsible for eliciting vision, scope, and requirements for the IVR and Chat self-service channels. The Product Manager , IVR / Chat , will ... and indirectly through influence and relationship building. Furthermore, the product manager will have experience working with...with minimal direct oversight from management + Experience with IVR and chat platforms is preferred, AI… more
- DISH Network (Englewood, CO)
- …that ability to identify problems, trends, and opportunities across the IVR and chat experience + Works with product managers to help them drive strategic ... effectively with business partners, UX designers, and developers, indirectly leading the product teams to remain focused on the right priorities and working together… more
- Sprinklr (TX)
- …systems, Service Clouds, CDP's, digital and Contact Center automation. + Functional understanding of IVR , AI, Voice/ Chat Bots, business APIs + In depth hands on ... it happen. **What You'll Do** Sprinklr is looking for a **Principal Project** ** Manager ** with expertise in CCaaS (Contact Center as a Service) operations to manage… more
- Charles Schwab (Austin, TX)
- …agile methodology experience strongly preferred + Contact center technology experience (phone/ IVR , chat , SMS) + Background/experience in financial services ... project management, as well as scaled agile methodology experience. This senior project manager role is a key member of Schwab's Service portfolio supporting the… more
- CVS Health (Scottsdale, AZ)
- …years' experience designing and implementing complex omnichannel campaigns using Five9 Campaign manager , including + Call routing campaigns + ** Chat Campaigns** ... in developing, administering, and supporting various Five9 omnichannel campaigns for Chat , secure messaging, outbound dialer, and post-survey campaigns. You will… more
- Capgemini (Chicago, IL)
- …CSA and CIS in at least one of ITSM, HRSD, CSM or ITOM Product Family (Event, Discovery or Service Mapping) Preferred . Experience with either the ... in design integration with SAP ERPs . Experience with IVR and Telephony System design and integration . Experience...System design and integration . Experience in designing Virtual Agent/ Chat Bot solutions with both ServiceNow native tools and… more