- MUFG (Jersey City, NJ)
- …and maintaining ServiceNow ITSM capabilities and contributing towards transformation of IT Service Management platform while supporting current state. ... Candidate must have a strong functional and technical understanding of ServiceNow's IT Service Management ( ITSM ) platform. This individual needs to have… more
- Tetrad Digital Integrity LLC (Washington, DC)
- …and protect our customers from increasing threats and vulnerabilities in this digital age. The IT Service Management ( ITSM ) Analyst will be support the ... remote. RESPONSIBILITIES: + Oversee and optimize the delivery of ITSM processes. + Define stakeholder expectations for service...experience in lieu of education. + Demonstrated knowledge of IT Service Management (process, tools,… more
- SAIC (Chantilly, VA)
- **Description** **JOB DESCRIPTION:** SAIC has an immediate opening for an Information Technology ( IT ) Service Management ( ITSM ) Systems Engineer with ... Level Agreements (OLAs), Customer Satisfaction Reports, and framework templates + Service Level Management , to include drafting and negotiating SLAs… more
- AireSpring (Dallas, TX)
- …and service assurance. + Collaborate with cross-functional teams, including IT , product management , engineering, and customer support to gather requirements ... lead the portal evolution of our new AI based ITSM customer portal, AIreCONTROL, enhancing the usability and aesthetics...role requires a critical blend of technical expertise, project management skills, and a deep understanding of how to… more
- MUFG (Jersey City, NJ)
- …development, and implementation of ServiceNow IT Operations Management (ITOM) and IT Service Management ( ITSM ) solutions. You will collaborate ... business requirements. + Integrate ITSM with other IT systems to improve overall service delivery....management , CSDM Framework and its integration with other IT systems. + Understanding of automation, orchestration, and cloud… more
- MyFlorida (Tallahassee, FL)
- …Technology Service Management ( ITSM ) + Assist with the oversight of IT Service Management ( ITSM ) functions and processes by ensuring: + ... experience requirements. + Demonstrated experience leading a team. + Demonstrated experience with IT Service Management ( ITSM ). The State of Florida is… more
- ServiceNow, Inc. (Orlando, FL)
- … service owners and senior Digital Technologies leaders to measure and improve the IT Service Management ( ITSM ) practices of ServiceNow internal ... Establish ITSM operational governance model. + Lead development of IT service management policies, procedures, and standards. + Lead process definition,… more
- City of New York (New York, NY)
- …a dynamic and experienced IT Help Desk Supervisor with a strong background in IT Service Management ( ITSM ), enterprise/asset management , and ... delivery and timely issue resolution. 2. Implement and optimize IT Service Management processes using...the help desk team. 6. Continuously assess and improve ITSM processes, with specific attention to incident and asset… more
- Meijer (Grand Rapids, MI)
- …the Meijer IT department focuses on the best practices of Major Incident Response and IT Service Management ( ITSM ) process administration. The IT ... this position is responsible for administering and continuously improving IT service management processes. This... management . **Training:** Provide training and support to IT staff on ITSM processes and tools.… more
- University of Delaware (Newark, DE)
- …University Media Services. Under limited direction of the Assistant Vice President, the Director of IT Service Management ( ITSM ) has oversight of the ... Director, IT Service Management - ...Director, IT Service Management - IT - Client...plan for service delivery. + Directs the ITSM Liaison in providing service management… more