- HP Inc. (Vancouver, WA)
- …of solutions that goes directly to responding to those needs. The Director of Customer Journey Mapping and Curation will report to HP's Chief Customer ... best possible outcome for customers. In this role, the Director of Customer Journey Mapping and Curation will not only consult and support experience… more
- BGB Group (New York, NY)
- …Articulate and disseminate POVs on emerging CX trends, technologies, and best practices. Customer Journey Mapping : Design and segment detailed customer ... Director , Engagement Strategy at BGB Group (View all...US and Global markets. + Deep understanding of the customer journey , analytics, and the strategic use… more
- Elevance Health (Atlanta, GA)
- …preferred. * Critical thinking, creative problem-solving, knowledge, and experience with customer segmentation, persona development, journey mapping , and ... **Experience Integration Director - Human-Centered Design** **Location:** This position will...recommendations are informed opinions based on evidence * Building customer profiles, mapping customer journeys,… more
- Liberty Latin America (PR)
- …and optimize digital capabilities across all aspects of operations + Deep knowledge of customer journey mapping and journey analytics + Knowledge ... and optimize digital capabilities across all aspects of operations + Deep knowledge of customer journey mapping and journey analytics + Knowledge of … more
- Acuity Brands (Conyers, GA)
- …and colleagues + Apply structured thinking to your problems in the form of journey mapping , value stream mapping , domain-driven design, root cause analysis, ... solutions, and location-aware applications. **Job Summary** In the role of Director of Technology, supporting Acuity Brand's Data Excellence domain, you will… more
- Boehringer Ingelheim (Ridgefield, CT)
- …teams to understand patient segments for the relevant disease/TA(s), patient journey mapping (focus on Patient Support/Patient Excellence offerings), ... three to five or more (3-5+) years in patient engagement, marketing, customer experience, patient journey , patient services and/or patient solutions. Experience… more
- GEHA (Lee's Summit, MO)
- …with Voice of the Customer technology + Certifications in design thinking or journey mapping Work-at-home requirements + Must have the ability to provide a ... care. We serve our members with products they value and a personalized customer experience, sustained by a nimble and efficient organization. Member Experience and… more
- Fastly (San Francisco, CA)
- …implement strategies to maximize conversion rates, leveraging A/B testing, personalization, user journey mapping , and other optimization techniques + SEO and ... close early due to the volume of applicants._ The Director of Digital & Web Strategy will lead the...meet business objectives + Experience with A/B testing, user journey mapping , and other user experience optimization… more
- Horizontal Digital (St. Louis Park, MN)
- …professional, skilled in human centered design; able to demonstrate expertise in Customer Research, Audience and User Journey definiton, Service Design, ... key belief: You're only as good as your worst customer experience. This mantra is what drives our digital...enough about us. Let's talk about you. As Associate Director , User Experience (UX) Design, you will help lead… more
- Medtronic (Minneapolis, MN)
- …including hardware, software, and firmware teams. By empowering the team in implementation, journey mapping , user experience research, and UI design, the ... experience (UX) and human factors engineering (HFE). Across these functions, the director champions system thinking and customer -centric design for the entire… more