- University of Miami (Medley, FL)
- …. The department of UHealthConnect has an exciting opportunity for a full-time Director , Contact Center Quality Management (QM) & Training. The ... Director , Contact Center Quality Management (QM) & Training drives the ongoing development and implementation of the training and quality management program… more
- St. George's University (Great River, NY)
- Director , Admissions Contact Center The Director , Admissions Contact Center designs and executes strategies to support and engage prospective ... applicant journey. Reporting into the Executive Director , Admissions, the Director , Admissions Contact Center oversees the Admissions Contact … more
- City of New York (New York, NY)
- Job Description The New York City Housing Authority (NYCHA) is seeking a Director of the Customer Contact Center to lead operations of the Authority's call ... two Walk-In Centers in Brooklyn and the Bronx. The Director will play a key role in driving a...- Direct all operations and activities within the Customer Contact Center (CCC) and Walk-In Centers (WIC),… more
- The Hartford (Hartford, CT)
- …Are you a visionary technology leader ready to drive transformation? Join our Claims, Contact Center & Digital Enablement team to help spearhead the migration of ... our contact center from Genesys to Amazon Connect....our contact center from Genesys to Amazon Connect. You'll play a...RESPONSIBILITIES: + Execution of the program to migrate our contact center from Genesys to Amazon connect… more
- HCA Healthcare (Nashville, TN)
- … Contact Center Technology and maintenance efforts. This position assists the Director of Contact Center Technology in providing leadership for our ... want to join an organization that invests in you as a Manager CCaaS Contact Center ? At Parallon, you come first. HCA Healthcare has committed up to $300 million… more
- ThermoFisher Scientific (Morrisville, NC)
- …levels, and budget negotiation by serving as the primary point of client contact ; effective troubleshooting for database issues, phone routing or other items as they ... in capabilities presentations to help secure new business and alerts the Director and Business Development team to new business opportunities with existing clients.… more
- Navient (San Francisco, CA)
- …feedback to others, and genuinely want to perform well. **The Contact Center Engineer position will report to the Director , Customer Experience.** **As the ... Engineer, you will:** + Oversee the configuration and customization of contact center software to align with business requirements and assess, select and… more
- Grand Canyon Education (Phoenix, AZ)
- …noise and dust. Pay Rate: Minimum Wage Expected End Date: June 30, 2025 Manager: Student Contact Center - Assistant Director Must be able to work 100% ... Student Contact Center - Administrative Assistant Click Here to Apply Online Job Description Grand Canyon Education (GCE) is seeking an Administrative Assistant… more
- Sylvan Learning (Portsmouth, NH)
- …Sylvan students. The Assistant Director also liaises with the Sylvan Contact Center to manage leads, complete follow-up tasks for booked appointments, ... and offer feedback to the Contact Center team to improve the customer...While some tasks may be completed remotely, the Assistant Director must work at their nearest Sylvan center… more
- Advancial (Dallas, TX)
- …Responsible for reviewing and approving timecards for Specialty Accounts Representatives. Assists the Director of Contact Center Operations or other members ... **Responsibilities** **SUMMARY** Manages Specialty Accounts Representative(s) in the Contact Center and serves as a Subject Matter Expert (SME) on Advancial's… more