- Merck & Co. (Austin, TX)
- …flow processes, and operating procedures to ensure effective and efficient contact center operations and consistent delivery of the desired customer ... Job DescriptionThe Customer Service Management (CSM) team has responsibility to drive, manage...of equivalent experience such as medical, healthcare, or pharmaceutical call center experienceHealthcare Professional Degree (eg RN/BSN)… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …onboarding/training of Specialists & Campaign Planning Managers Collaboration & Resource Management : Collaborate with the Campaign Operations Lead to manage ... aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an...SLAs, and quality standards for campaign execution and cost management . Define and deliver all Campaign Operations … more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... manages project plans, and ensures alignment across stakeholders using workflow management tools. Additionally, the CX Specification Manager coordinates with QA… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... successful execution of omnichannel marketing campaigns within the customer experience operations team. This role is responsible for coordinating and optimizing… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …compliance needs and identifies and implements training programs as needed Speaker & operations management : Collaborate closely with Compliance and Legal to keep ... one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... segments and personas. Collaborate with Experience Intelligence and Experience Operations to leverage advanced analytics and machine learning algorithms for… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …degree preferred 8+ years of experience, including demonstrated history in portfolio management , indication sequencing, or business operations or related roles ... one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... (across Paid, Earned, Owned media channels), Experience Intelligence, Experience Operations , CMR, Commercial Excellence, CI&A, IT, etc. Essential Functions Customer… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... and develop a team of media strategists, ensuring the development and management of media plans across the marketing portfolio, presenting strategy and investment… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …one fully integrated, aligned and connected organization that puts empathy at the center , powered by insight and foresight. We develop an end-to-end approach to ... leading and lagging indicators and across all aspects of business (ie, operations , engagement, experience, customer and financial). Define best practices and success… more
