- M&T Bank (Getzville, NY)
- …response letters and verbal resolutions while adhering to established SLAs. + Assist Escalations Analyst I's as dictated by overall case volume. + Perform ... daily, weekly, monthly, and annual reporting and audits. Participate in developing system/process enhancement plans. + Perform basic ad hoc analyses to support business decisions. Provide feedback to management regarding results. + Design and implement complex… more
- M&T Bank (Getzville, NY)
- …+ Prescreen and document escalated customer complaint cases appropriately in Service Manager. + Perform daily, weekly, monthly, and annual case reporting and audits. ... **Overview:** This position functions as team coordinator/intake specialist. Responsible for overseeing the distribution of cases through the team on a rotation basis and assisting with administrative functions for the team. This position will also research… more